Our Focus is on Customer Success
Our competent team of experts is always available to assist you with any questions, technical difficulties, or general support inquiries. Rely on our reliable support services and feel free to utilize our various contact options to get in touch with us.
Phone Support
For your assistance, our phone support is available Monday through Friday, from 8:30 AM to 5:00 PM, via our hotline. Our dedicated team specializes in promptly addressing your concerns and providing professional assistance.
E-Mail Support
In addition to our hotline, we offer you the option to contact us anytime via email. Our support team responds promptly to your inquiries and provides you with expert assistance.
User Interface Support
Are you unsure about how certain operations work? Our experienced team specializes in providing you with quick and understandable explanations of how to operate our products and features. Whether it's basic questions or specific use cases, we're here to help. You can contact us by phone or schedule brief meetings where we'll assist you with the operation.
Our goal is to ensure that you can make the most out of our products. Therefore, we're happy to share useful tips and tricks to help you maximize your use of our products. Don't hesitate to reach out to us if you need assistance with the operation. Our team looks forward to helping you.
Master Data Creation
If you cannot find a device installed in your facility in our comprehensive Planeds database, we are happy to assist you in creating a new entry.
Our master database includes a wide range of devices. If the device you are looking for is not available, we are pleased to create a new entry for you. Please provide us with the device's user manual and/or block diagram so that we can capture the necessary information such as terminal connections. You can also send us initial sketches to illustrate how the new device should be integrated into the functional or location world.
Your concern is important to us. We want to ensure that you find all the necessary information in our database. Therefore, feel free to inquire about missing master data from us.
User Authorization
Customer satisfaction is our top priority. To save you time and effort, we are pleased to offer our service for setting up your user accounts.
To achieve the best results with our applications, we recommend a training session conducted by our expert team beforehand. During this training, users will receive a comprehensive introduction to our software solutions. For the registration process, we require some information from you. Please download the PDF form below and send it filled out to our email address support@planets-software.de:
User Authorization Form
Once we have received the necessary information, our team will promptly set up the user accounts to proceed with the authorization.
Individual Support
For any further concerns, whether it's encountering error messages or general questions about functions, we are here to assist you. To provide you with the best support possible, we recommend sending us a screenshot of the problem to our support email address. This way, we can address your specific issue directly and offer you personalized solutions.
Customization Requests
At Planets Software, we are committed to continuously improving our products. Your opinion is crucial in this process.
We highly value your feedback and suggestions to ensure that our products are optimally tailored to your individual needs.
If you have any ideas or suggestions on how we can further customize our products to better suit your needs, we welcome your feedback. We appreciate your involvement in shaping our solutions and look forward to working together with you to make our products even better.